Disintermediation removes intermediaries from transaction processes, enabling direct links between producers and consumers. Initially seen in finance, its relevance has expanded with technological progress, influencing sectors such as retail and media.


Disintermediation is the process of removing intermediaries or middlemen from a supply chain or transaction process. This results in direct connections between producers or service providers and end-users or consumers.

Origin and Evolution

The term “disintermediation” originated in the finance sector, describing depositors who bypassed banks by withdrawing money from savings accounts to invest directly. With the advent and rise of the Internet, this concept expanded to sectors like retail, media, and more, marking a significant evolution in how transactions occur.

Fundamental Concepts

  • Channels of Distribution: These are the pathways where products, information, or money move from the producer to the end-user.
  • Intermediaries: Entities such as brokers, agents, and wholesalers that facilitate these transactions. Though they add value, they also introduce costs.
  • Direct-to-Consumer (D2C): A model where companies sell or provide services directly to end-users, bypassing retailers or other intermediaries. For example, many modern startups, like those selling mattresses or eyeglasses, operate predominantly or entirely on a D2C model.

Key Causes of Disintermediation

  • Technological Advancement: This includes the rise of the Internet, e-commerce platforms, and digital transaction methods, all of which simplify direct interactions.
  • Cost Efficiency: Eliminating intermediaries can reduce transaction costs.
  • Increased Control: Businesses, by interacting directly with consumers, can gather feedback and control their brand image more effectively.
  • Consumer Preferences: Modern consumers increasingly seek direct business interactions, valuing transparency and authenticity. For instance, they might prefer buying software directly from a developer rather than through a third-party store.

Business Model Transformations

The principles of disintermediation have paved the way for new business models, including Software-as-a-Service (SaaS) companies, digital subscription models, and on-demand services.


  • Online Retail: Brands like Warby Parker and Casper bypass traditional outlets, selling directly to consumers.
  • Media: Streaming services like Netflix and Spotify, by offering content directly to viewers and listeners, have diminished the roles of conventional distributors.
  • Banking: Platforms like Peer-to-peer lending facilitate direct transactions between borrowers and lenders without traditional banking structures.


  • Efficiency: Direct channels often lead to faster service delivery.
  • Price Reduction: Costs can decrease when middlemen mark-ups are removed.
  • Enhanced Customer Relationships: Direct interactions foster closer ties between brands and consumers.

Drawbacks and Challenges

  • Risk Concentration: With fewer entities handling a transaction, challenges like system outages can have more significant impacts.
  • Loss of Expertise: Intermediaries often possess specialized knowledge that might be missing in a direct model.
  • Operational Challenges: Established industries might face difficulties transitioning to a disintermediated model due to infrastructural or regulatory constraints.

Larger Implications

  • Economic: As roles evolve or become obsolete, industries accustomed to intermediaries might need to adapt or risk obsolescence.
  • Societal: The changing nature of brand-consumer interactions influences societal perceptions of value and trust.
  • Technological: Disintermediation continues to drive innovation as businesses develop new tools and platforms for direct engagement.